DIGITAL DELIVERY POLICY — NO PHYSICAL SHIPPING
1.INTRODUCTION
This Digital Delivery Policy applies to digital-download orders placed through https://www.ribcandyassist.com/ and forms part of our Website Terms and Conditions. All products are supplied electronically; no physical goods are shipped.
Supplier: Franco Germani, a sole proprietor trading as RIB Candy Software Assistance. No company registration number applies. Franco is not VAT registered.
2.DIGITAL AVAILABILITY
2.1 Products are delivered electronically, not to a physical address.
2.2 Any territorial purchasing or access restrictions must be disclosed before an order is placed.
2.3 CONFIRMATION REQUIRED — Franco must confirm any territorial restrictions. Worldwide availability has not been assumed.
3.DELIVERY METHOD AND FEES
There are no physical shipping, courier or collection charges.
Digital-delivery arrangements:
3.1 CONFIRMATION REQUIRED — confirm whether downloads are provided through checkout, email, a customer account or another method.
3.2 Any charge beyond the product price must be clearly disclosed before purchase.
3.3 Physical collection is not available.
3.4 Customers need an internet connection and suitable software to download and use the files.
Your own internet or data-provider charges may apply. These are not shipping fees charged by us.
4.ORDER PROCESSING
4.1 Orders are processed after payment confirmation, subject to reasonable fraud and verification checks.
4.2 There is no courier transit or parcel-processing stage.
4.3 CONFIRMATION REQUIRED — Franco must confirm whether fulfilment is automated or manual and the normal processing time, including weekends and public holidays.
4.4 Any delay or product-specific supply condition must be disclosed before purchase where known.
5.ESTIMATED DELIVERY TIMES
The expected time for digital supply must be stated before purchase.
CONFIRMATION REQUIRED — Franco must confirm the normal time from successful payment to download access.
Instant delivery is not promised by this draft. If supply is delayed, we will communicate the issue and honour any applicable cancellation or refund right.
6.ORDER AND ACCESS CONFIRMATION
There is no courier tracking number. Keep your order confirmation and any download instructions. CONFIRMATION REQUIRED — Franco must verify which confirmations customers receive.
7.CONTACT DETAILS FOR DELIVERY
7.1 Provide an accurate, working email address and any other contact details reasonably required at checkout.
7.2 A physical delivery address is not required for digital supply; billing information may still be needed for payment or legal purposes.
7.3 Contact fgermani2486@gmail.com promptly if your email address is incorrect or needs to change. We may verify order ownership before changing access details.
8.ACCESSING YOUR DOWNLOAD
8.1 Follow the download instructions supplied for your order.
8.2 If an expected email is missing, check spam or junk folders and contact support.
8.3 An automated delivery message does not by itself establish that a file was accessible or correctly supplied. Contact us about access problems.
9.FAILED DIGITAL DELIVERY
If a link fails, a file is inaccessible or download instructions do not arrive, contact fgermani2486@gmail.com with your order number, product name and relevant error details.
We will investigate and provide an appropriate remedy under the agreement and applicable law. No courier, storage or redelivery fee applies.
10.DOWNLOAD LIMITS AND ACCESS PERIOD
10.1 Any link expiry, permitted download count or account-access period must be disclosed before purchase.
10.2 CONFIRMATION REQUIRED — Franco must confirm these settings and the process for restoring legitimate access.
10.3 Keep a secure backup where the product licence permits it.
10.4 This draft does not promise unlimited downloads, permanent hosting or lifetime updates. Any purchased entitlement and statutory right remain protected.
11.FILE CHECKS AND TECHNICAL PROBLEMS
11.1 Check that the downloaded files match your order and open with the stated compatible software.
11.2 Report missing, corrupt or incorrect files to fgermani2486@gmail.com with your order number and a description or screenshot of the issue. Do not send passwords or full card details.
11.3 Prompt reporting helps us investigate but does not shorten statutory claim periods.
12.INCORRECT OR INCOMPLETE DELIVERY
If we supply an incorrect, incomplete or misdescribed Digital Product, contact us. We will investigate and provide the remedy required by the circumstances and applicable law, which may include completion, repair, replacement or refund, without charging for our error.
13.RISK
Nothing in this Policy transfers risk or excludes responsibility contrary to applicable law. Digital delivery does not remove rights relating to defective, inaccessible, incorrect or misdescribed content.
14.DELAYED OR MISSING DOWNLOADS
14.1 Contact us if digital supply exceeds the stated timeframe.
14.2 We will investigate the order and access issue and keep you reasonably informed.
14.3 If we cannot supply the purchased Digital Product, we will provide any refund or other remedy required by applicable law.
15.CROSS-BORDER DIGITAL ACCESS
15.1 No international parcels are sent, and no customs, parcel-clearance or international shipping charges apply.
15.2 Any lawful territorial restriction must be disclosed before purchase.
15.3 CONFIRMATION REQUIRED — Franco must confirm the territories in which orders are accepted and any applicable cross-border tax obligations.
15.4 These provisions do not exclude consumer rights that apply mandatorily to a transaction.
16.FORCE MAJEURE
We are not responsible for delay caused by events beyond our reasonable control, but we will take reasonable steps to reduce the effect, communicate material delays and provide any cancellation or refund right required by law.
17.CONTACT US
Digital-delivery and download-support enquiries may be sent to:
Franco Germani, trading as RIB Candy Software Assistance
Email: fgermani2486@gmail.com
Telephone: +27 79 463 8665
Physical collection: Not applicable — digital downloads only.
Operating hours: To be confirmed by Franco before publication